How To Make Your Potential Clients Like You Without Having To Answer The Phone

Any salesman will tell you: the key to making a sale is to make the customer happy. Well, when you are an attorney, potential new clients that are calling you need to feel a sense of either happiness or hopefulness that you will be able to help them. Here’s how you can make your potential clients like you before you even get the chance to speak one on one with them.

Always Have a Live Person Answer the Phone:

When potentially new clients are calling you, they aren’t calling with the intention of leaving a voicemail. In fact, recent studies have shown that voicemail retrieval is down, and the amount of voicemail being left is down as well. People do not trust that these recorded messages will be heard, and therefore will hang up on move on in their search for help. When you have a live receptionist inside your office or a virtual receptionist at your answering service answer the call, it exerts professionalism, and allows the caller to experience the intake, which will let him/her know you will be calling them back to discuss his/her case. Even better, answer your own phone when you can!

Make a Lasting Impression:

Having a live representative of your firm answer your phone creates the right first impression. This way, your callers know you are dedicated enough to your practice to make sure that there cry for help did not fall on deaf ears. If you simply could not answer the phone because you weren’t available to speak, but you can send the potential client an email or a text, do it as soon as possible. The quick follow up will let callers know that you are always reachable and that you handle matters swiftly.

Establish Your Web Presence:

Your website has to look new. Think of your web presence as your physical appearance. If a potential client came to hire you for your legal services and you were dressed in sweatpants and a stained t-shirt, they will sprint in the opposite direction. If your website is outdated, looks hard to navigate, IS hard to navigate, isn’t mobile friendly, or doesn’t provide helpful information, you will get the same result as the sweatpants example. Make sure your website is easy to navigate, mobile friendly, looks brand new, and has helpful information so that your potential clients are impressed when they visit your website!

Genuinely Do Some Good Work:

This part is up to you. You don’t have to give away millions of dollars, but taking one pro-bono case and getting it in the local news won’t break your bank. Help someone out and do a nice thing, and people will see you as the local hard-working and genuine person that you are! People saying nice things about you will probably make you feel all warm and fuzzy, too.
Happy Hunting!

P: 631-686-9700

http://answeringlegal.com


6 Things to Consider Before Choosing a Business VoIP Service for Your SMB

You have decided to upgrade your small to midsize business (SMB) to a business VoIP (VoIP) service but you’re wondering where to start. There are a bunch of amazing business VoIP systems out there, but each one has a different set of features and a different pricing structure so choosing can be difficult. Fonality is our Editors’ Choice for business users, but that doesn’t mean you should automatically run to their website to buy it. In fact, systems such as RingCentral offer voicemail transcription which Fonality only offers at the highest price tier (you can add transcription services at the other price tiers for an extra fee). So you’ve got to do your homework to make sure the VoIP service you choose is the right one for your particular business.

With that in mind, and to help you celebrate National Small Business Week, we’ve compiled this list of six things you need to consider before choosing a business VoIP system for your SMB.

1. Plans and Pricing

We might as well start with the most important characteristic: cost. What good is choosing a business VoIP service with all of the bells and whistles if you can’t afford it? Fonality starts at $19.99 per user per month for its barebones system. This gives you access to unlimited calling, basic queuing services for incoming calls, and an auto attendant. If you want to add more advanced services, you have to bump up to the $24.99 service or to the $34.99 one (which includes video conferencing). Again, Fonality is the cream of the crop when it comes to business VoIP, so this is the highest price you should pay if you’re not looking for any specific customizations or add-ons. RingCentral offers similar (though not exact) basic and intermediate pricing, but it also offers a $44.99 per user per month plan that includes HD videoconferencing for up to 50 users at a time.

VoIP tools such as Citrix Grasshopper and Microsoft Skype for Business are primarily geared toward videoconferencing, so you’ll pay much less per month. You can still make calls from a hardware desktop phone, but you’ll pay extra for this feature. With Grasshopper, you won’t be able to transcribe voicemail messages, and your system won’t automatically record every call for posterity. These are great services for companies that do everything from their laptops or tablets, but they’re not as good as RingCentral and Fonality for companies that handle a high volume of incoming and outgoing calls.

2. Smartphone Integration via Custom Applications

Your staffers are probably on the go at least some of the time, so you’re going to want a VoIP service that can travel with them. Unfortunately, not all VoIP providers offer mobile apps that deliver the same value and services as the desktop apps. All of the systems we reviewed offer solid mobile apps, but be careful as this isn’t an industry standard. Most VoIP services will offer call forwarding, which is a handy way to get calls delivered to your workers when they’re on the road. Those systems without a dedicated app won’t be able to create a log for these calls nor create voicemail transcripts if the call isn’t answered.

3. Call Routing and Call Management

Fonality offers extended services similar to what you’d find at a call center for a big box retailer. These options let you do things such as route calls from one rep to another after a few rings, provide a touch or voice menu, or hold calls within a queue until they are answered. Obviously, your videoconferencing-focused VoIP systems won’t deliver this kind of value. If that’s what you’re looking for, you should definitely choose a traditional desktop, phone-based VoIP solution.

4. Integration With Third-Party Productivity Apps

If you want your sales and service reps to be productive while on calls, you’re going to want a VoIP service that integrates with third-party apps. RingCentral, for example, offers a healthy dose of extensions, including Desk.com, Dropbox, and Google Drive

RingCentral’s extensions also include Microsoft Office and Zendesk. Fonality also offers integrations, including Box, Salesforce.com and most Android apps. Make sure you run down the list of integrations before making your decision. If one of the VoIP providers jibes better with your software ecosystem than the others, that’s probably your best bet, especially if you handle a high volume of sales and service calls.

5. Support

As with any product, the level of service you’ll receive is crucial to how well your service functions. Fonality offers 24/7 phone support, live chat support, and email ticket support for customers who experience issues. RingCentral offers 24/7 phone support for customers with plans for two or more users. If you’re a single user, you’ll only be able to get someone on the horn during 13-hour blocks Monday through Friday. RingCentral also offers 24/7 live chat support. If you run a global business with round-the-clock needs, you’re going to want to find a service provider that can guarantee your queries will be answered immediately (or at least in a timely fashion). If they can’t offer that, you might want to look elsewhere, especially if your phone system is the main method of communicating with clients.

6. Unified Communications

Your VoIP service provider can also be a one-stop shop for all of your communications needs. This means integrating your chat functionality, conference calls, emails, phone calls, video calls, and voicemail within one app. All of the services we reviewed offer this level of service, but not every VoIP provider will do this for you. This means you’ll be running disparate systems across your SMB, with no way to keep track of who received which message, on which device, and through which medium.

This isn’t necessarily a must-have feature, but it’s something you’ll want to consider, especially if you have employees who are using multiple forms of communication to contact one another. Think of it this way: You can use Microsoft Outlook, Microsoft Skype, Microsoft Dynamics CRM (customer relationship management), and Microsoft ERP (enterprise resource planning)-all on a Windows Phone-to conduct all of your communications, without ever leaving the interface. You can also do so without paying multiple bills and worrying about tying the apps together on the back end.

Hope this solves where you start when you think about Business VoIP.